Frequently Asked Questions
Understanding Our Terms and Conditions
FAQs
SHIPPING
How long does shipping take?
Delivery times are typically between 1-10 business days, depending on your location and the warehouse from which the product is shipped. You can track your order every step of the way.
How much does shipping cost?
We offer FREE SHIPPING on orders over $100. Shipping fees may apply for orders below this amount. Special promotions may still apply during certain campaigns.
Which shipping carriers do you use?
We work with reliable shipping partners including DHL, UPS, USPS, FEDEX to ensure timely delivery.
How can I track my order?
Once your package is shipped, you will receive a tracking number. You can track your shipment on the carrier’s website using this number.
What happens if an item is out of stock?
Sometimes certain items may sell out due to high demand. You can sign up for back-in-stock notifications directly on the product page by clicking "Notify Me When Available.
My product arrived damaged, what should I do?
In rare cases, products may be damaged during transit. If this happens, please contact us within 48 hours of receiving your package. We will resolve the issue promptly.
PAYMENT
What payment methods do you accept?
You can securely pay using: Credit / Debit Card
Is my payment information secure?
Absolutely! All transactions are secured with 256-bit SSL encryption. Your personal information will never be shared with third parties.
Is your website secure?
Yes. Our website is protected with SSL encryption to ensure your data stays safe and private
Will my personal information remain confidential?
Yes. We take privacy seriously. Your personal information is only used to process your order and will never be sold or shared
Order & Retunrs
I have placed my order. What happens next?
Once your order is received, we start processing it immediately. Orders are usually shipped within 1-10 business days. Once your package is shipped, you will receive a tracking number via email or SMS.
Can I return or exchange my product?
Yes. If you're not satisfied with your purchase, you may return or exchange it within 14 days. Please refer to our Return Policy for full details.
What happens if there’s an issue with my order?
If any issues arise, simply contact our customer service. We are here to resolve any problem as quickly as possible.
Are your products original?
Yes. All our products go through quality control and are original and guaranteed. Customer satisfaction is our priority.
Are product photos accurate?
Yes. All product photos are professionally taken to accurately reflect what you receive. Please allow for minor variations due to screen differences or manual measurements.
How can I contact customer support?
For any inquiries, you can reach us at:
- Email: support@mivofy.com
- Contact Form: Available on our website under "Contact Us"